If you've been charged for a product you didn't take , you can easily report the error directly in the Schrankerl app.
Here's how:
Our team will review your report as quickly as possible. If it's confirmed that the product was not actually taken, we will, of course, process a refund .
- Open the Schrankerl app and go to your purchase history .
- Select the appropriate order.
- Tap the thumbs-down icon on the affected product .
- Select "Not taken" as the reason .
- Submit the message – this will send your request directly to our support team.
Our team will review your report as quickly as possible. If it's confirmed that the product was not actually taken, we will, of course, process a refund .
Please note: We kindly ask you to report any incorrect transactions as soon as possible so we can investigate the matter quickly and easily.Thank you for your cooperation!
